Yes. Crisp includes an AI copilot that drafts smart replies and summarizes conversations using your own help content.

What channels does Crisp cover?

Crisp unifies website live chat, email and social messages in one shared inbox, plus a chatbot builder and knowledge base.

Crisp emphasizes a multichannel shared inbox with flat pricing; Tidio is website-first with the Lyro AI agent. Choose by channel mix and budget.

Is Crisp good for enterprises?

It is built for small and mid-size teams, so enterprises needing deep routing, SLAs and advanced analytics may find it too light.

It uses flat per-workspace pricing across Basic, Pro and Unlimited tiers, which is predictable for small teams rather than per-agent.

Platform · communication support

Crisp

Shared inbox and chat for small teams, with an AI copilot trained on your content

est. 2015FranceAI ecosystem: medium

Visit Crisp→crisp.chat

The verdict

Crisp brings live chat, email and social messages into one shared inbox for small teams. Its AI copilot suggests replies and summaries trained on your help content.

What it is

Crisp unifies website chat, email and social messages in a single inbox so a small team handles every channel in one place. It bundles a chatbot builder, a knowledge base and an AI copilot that drafts smart replies and summarizes threads from your content. Flat, predictable pricing appeals to bootstrapped teams. The tradeoffs are scale and polish: it is built for small and mid-size teams, so enterprises needing deep routing, SLAs and analytics will find it thin, and some channels feel less refined than single-purpose tools.

Strengths

One shared inbox unifies website chat, email and social for a small team
AI copilot drafts smart replies and thread summaries from your own content
Flat pricing is predictable, which suits bootstrapped teams

Trade-offs

Built for small and mid-size teams, so deep routing and SLAs are thin
Some channels feel less refined than dedicated single-purpose tools
Analytics trail the reporting depth of enterprise helpdesks

Best for

Bootstrapped teams unifying multichannel messaging with predictable pricing and an AI copilot

Not for

Enterprises needing deep routing, SLAs and advanced analytics

The AI ecosystem

Integrations with e-commerce, CRM and email tools; a public API and an AI copilot trained on your content.

Public APICrisp Marketplace

Pricing

Free tier; paid plans Essentials and Plus (roughly from the mid-tens of dollars per month upward), priced by seats/features. AI features on paid tiers.

Basic

Free

limited features
two seats

Pro

$25/mo

per workspace
more channels and bots

Unlimited

$95/mo

per workspace
AI and advanced features

What people build with it

shared inboxlive chatai copilotmultichannel messagingknowledge base

Frequently asked

Does Crisp have AI?: Yes. Crisp includes an AI copilot that drafts smart replies and summarizes conversations using your own help content.
What channels does Crisp cover?: Crisp unifies website live chat, email and social messages in one shared inbox, plus a chatbot builder and knowledge base.
Crisp or Tidio?: Crisp emphasizes a multichannel shared inbox with flat pricing; Tidio is website-first with the Lyro AI agent. Choose by channel mix and budget.
Is Crisp good for enterprises?: It is built for small and mid-size teams, so enterprises needing deep routing, SLAs and advanced analytics may find it too light.
How is Crisp priced?: It uses flat per-workspace pricing across Basic, Pro and Unlimited tiers, which is predictable for small teams rather than per-agent.