Platform · communication support
Front
Shared inbox that runs email and messages like a collaborative team workspace
The verdict
Front turns shared email and messaging channels into a collaborative inbox where teams assign, comment and reply together. Front AI drafts, summarizes and assists inside that inbox.
What it is
Front blends the familiarity of email with team collaboration, so shared addresses and channels become assignable conversations with internal comments. Teams in support, success and operations use it to avoid forwarding and to keep accountability clear. Front AI drafts replies, summarizes long threads and assists agents in line. The tradeoffs are model and fit: it is priced per seat and aimed at teams that live in email rather than ticket queues, so pure high-volume deflection or self-service support may suit a dedicated helpdesk better.
Strengths
- Shared inboxes with assignment and internal comments end message forwarding
- Front AI drafts replies and summarizes long threads inside the inbox
- Keeps the familiar feel of email while adding team accountability
Trade-offs
- Per-seat pricing adds up for larger teams
- Built around shared email, so pure ticket-queue deflection is a weaker fit
- Self-service knowledge-base support is lighter than dedicated helpdesks
Best for
Collaborative email and message handling where assignment and internal comments matter
Not for
Teams wanting ticket-queue deflection and self-service over a shared-inbox model
AI tools that fit Front
Scored on how well each tool actually works with Front — integration depth, workflow fit, and real adoption. Higher is better.
The AI ecosystem
Integrations with CRMs, e-commerce and SaaS tools; a public API and Front AI for drafting and summaries.
Pricing
Per-seat plans (e.g. Starter, Growth, Scale, Premier) per seat/month billed annually, roughly from the high tens of dollars per seat upward. Enterprise custom.
Starter
$19/mo
- per seat
- shared inboxes
Growth
$59/mo
- per seat
- automation and analytics
Scale
$99/mo
- per seat
- advanced workflows
Premier
$229/mo
- per seat
- enterprise features
What people build with it
Frequently asked
- What is Front?
- Front is a shared inbox that turns team email and messaging into assignable conversations with internal comments, so teams collaborate without forwarding.
- Does Front have AI?
- Yes. Front AI drafts replies, summarizes long threads and assists agents directly inside the shared inbox.
- Front or Zendesk?
- Front suits teams that live in shared email and value collaboration; Zendesk suits ticket-queue support with routing and self-service.
- How is Front priced?
- Per seat across Starter, Growth, Scale and Premier tiers, so cost rises with team size and the features each tier unlocks.
- Is Front a helpdesk?
- It overlaps with helpdesks but centers on collaborative email; pure deflection and knowledge-base self-service are lighter than dedicated ticketing tools.