What is Tidio's Lyro?

Lyro is Tidio's AI agent that answers common customer questions automatically from your content, handing more complex issues to human agents.

Is Tidio good for Shopify?

Yes. Tidio integrates with Shopify and surfaces order data in chat, which suits store support and pre-sales questions.

There is a free tier with limited chats; the Lyro AI agent and higher conversation volumes are paid add-ons or upgrades.

Tidio is lighter and cheaper for small businesses and stores; Intercom is broader and pricier for product-led teams needing more depth.

What are Tidio's limits?

Lyro AI conversations are capped by plan, and routing and reporting are lighter than enterprise helpdesks, so large teams may outgrow it.

Platform · communication support

Tidio

Website live chat and AI agent aimed at small businesses and stores

est. 2013PolandAI ecosystem: medium

Visit Tidio→www.tidio.com

The verdict

Tidio adds live chat and an AI agent called Lyro to a website or online store. Lyro answers common customer questions automatically while agents handle the rest.

What it is

Tidio is a website-first chat tool that bundles live chat, chatbots and the Lyro AI agent, which answers routine customer questions from your content. It targets small businesses and e-commerce stores that want support and pre-sales help without a large team. Setup is light, with store integrations that surface order data in chat. The tradeoffs are depth and limits: Lyro has usage caps tied to plan, and the platform is built for smaller operations, so large support teams will outgrow its routing and reporting.

Strengths

Lyro AI agent answers routine questions from your content, reducing repetitive chats
Light setup suits small teams without dedicated support staff
Store integrations surface order data inside the chat for faster help

Trade-offs

Lyro AI conversations are capped by plan, so busy stores hit limits
Built for smaller operations, so routing and reporting trail enterprise helpdesks
Advanced automation and higher AI volumes require paid upgrades

Best for

Website and store live chat where an AI agent should answer common questions automatically

Not for

Large support teams needing advanced routing, SLAs and deep reporting

The AI ecosystem

Integrates with Shopify, WordPress and major e-commerce and email tools; offers an API and the Lyro AI agent.

Public APITidio Integrations

Pricing

Free tier; paid plans (Starter, Growth, Plus/Premium) scale by features/conversations, roughly from the high tens of dollars per month upward, plus Lyro AI priced by conversations.

Free

limited chats
basic live chat

Starter

$29/mo

more conversations
email support

Growth

$59/mo

more features
analytics

Lyro AI

$39/mo

AI agent conversations
add-on

What people build with it

website live chatai support agentecommerce supportpre-sales chatchatbots

Frequently asked

What is Tidio's Lyro?: Lyro is Tidio's AI agent that answers common customer questions automatically from your content, handing more complex issues to human agents.
Is Tidio good for Shopify?: Yes. Tidio integrates with Shopify and surfaces order data in chat, which suits store support and pre-sales questions.
Is Tidio free?: There is a free tier with limited chats; the Lyro AI agent and higher conversation volumes are paid add-ons or upgrades.
Tidio or Intercom?: Tidio is lighter and cheaper for small businesses and stores; Intercom is broader and pricier for product-led teams needing more depth.
What are Tidio's limits?: Lyro AI conversations are capped by plan, and routing and reporting are lighter than enterprise helpdesks, so large teams may outgrow it.