Tool review · est. 2017
Document360
AI knowledge base with Ask Eddy search and generative articles
Visit Document360 →document360.com
Tier across use cases
Strengths
- Ask Eddy AI search and instant answers
- Generative AI article creation and updates
- Strong content organization and analytics
- Integrations (Zendesk, Intercom, Salesforce)
Trade-offs
- Project-based pricing pricey for small teams
- More customer-facing than internal KM
- Affiliate terms to be verified
Key features
- Ask Eddy AI search/answers
- Generative AI article creation
- Markdown/WYSIWYG editor
- Support ticket deflection
- Analytics and workflows
Pricing
~149 USD/proje/ay'dan (3 katmanli) + free. AI KB: Ask Eddy (AI arama + cevap), Eddy generative (oto makale olusturma/guncelleme), markdown editor, oto deflection. Fiyatlar yaklasik.
Free
$0/mo
2 seats
- Limited articles
- Basic KB
Professional
$149/mo
- Ask Eddy AI
- Generative articles
- Analytics
Enterprise
Custom
- Advanced workflows
- SSO
- Private hosting
What reviewers say
Best for
Teams building AI-powered customer-facing help centers and docs
Frequently asked
- Who is Document360 best for?
- Teams building AI-powered customer-facing help centers and docs
- How is Document360 ranked on TIERSAI?
- Document360 earns A tier (8.08/10) for AI Knowledge Base & Self-service. Every score uses the same transparent 0-to-10 scale across five axes.
- How much does Document360 cost?
- ~149 USD/proje/ay'dan (3 katmanli) + free. AI KB: Ask Eddy (AI arama + cevap), Eddy generative (oto makale olusturma/guncelleme), markdown editor, oto deflection. Fiyatlar yaklasik.
Ready to try Document360?
Start with the free or entry plan and test it on your own work — pricing and limits change often, so check the current options on their site.
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