Tool review · est. 1999
SurveyMonkey
Capable CX surveys with AI analysis and triggered follow-up
Visit SurveyMonkey →www.surveymonkey.com
Tier across use cases
Strengths
- Analyze with AI: conversational data queries
- Thematic and sentiment analysis on open-ended feedback
- Salesforce-triggered surveys and real-time follow-up
- Statistical rigor and global panel
Trade-offs
- Open-text depth below dedicated AI tools
- Higher tiers gate advanced features
- Affiliate terms to be verified
Key features
- NPS/CSAT/CES surveys
- Analyze with AI
- Thematic + sentiment analysis
- Salesforce integration + triggers
- Global research panel
Pricing
Free + paid (~25-75 USD/ay). CX anketleri (NPS/CSAT), Analyze with AI (konusmali sorgu), thematic + sentiment analiz, Salesforce-tetikli oto-takip. Fiyatlar yaklasik.
Free
$0/mo
1 seat
- Basic surveys
- Limited responses
Standard
$39/mo
1 seat
- More responses
- Analyze with AI
- Exports
Team/Enterprise
$75/mo
- Thematic/sentiment
- Salesforce triggers
- Panel
What reviewers say
Best for
CX and research teams wanting capable surveys with AI analysis at a moderate price
Frequently asked
- Who is SurveyMonkey best for?
- CX and research teams wanting capable surveys with AI analysis at a moderate price
- How is SurveyMonkey ranked on TIERSAI?
- SurveyMonkey earns B tier (7.77/10) for Feedback & CX Automation. Every score uses the same transparent 0-to-10 scale across five axes.
- How much does SurveyMonkey cost?
- Free + paid (~25-75 USD/ay). CX anketleri (NPS/CSAT), Analyze with AI (konusmali sorgu), thematic + sentiment analiz, Salesforce-tetikli oto-takip. Fiyatlar yaklasik.
Ready to try SurveyMonkey?
Start with the free or entry plan and test it on your own work — pricing and limits change often, so check the current options on their site.
Try SurveyMonkey →